Helpdesk Operative (saudi National)

SNC Lavalin

Tax-free salary; discretionary bonus program; tran...
Fully remote
Excellent telephone manner
Microsoft windows word excel proficiency
Customer support specialist experience
The role focuses on providing prompt responses to client service requests via phone, email, and web while managing the Computerized Maintenance Management System

Job Summary

  • The role focuses on providing prompt responses to client service requests via phone, email, and web while managing the Computerized Maintenance Management System.
  • Staff must operate on a 24/7 rostered basis with access to an on-call manager for unresolved issues.
  • The company offers tax-free salary, medical insurance, annual flight contribution, and comprehensive employee wellbeing programs.

Matching Summary

The role focuses on providing prompt responses to client service requests via phone, email, and web while managing the Computerized Maintenance Management System.

Salary

Tax-free salary; Discretionary bonus program; Transportation & housing allowances included

Skills & Requirements

Must-have

  • Excellent telephone manner
  • Microsoft Windows Word Excel proficiency
  • Customer Support Specialist experience
  • Help desk software usage
  • 24/7 rostered work availability

Nice-to-have

  • Bilingual language skills Arabic English
  • University or college degree
  • CRM systems knowledge
  • Quality checking data integration
  • Knowledge-based learning maintenance

Key Requirements

  • Saudi Nationality required
  • High school diploma minimum
  • Experience as Customer Support Specialist

Work Rights

Must be Saudi National

Tailored Resume

Cover Letter