Senior Manager, Global Customer Experience

Siemens Healthineers

Base: $134,910 - $185,504; bonus/equity: not speci...
Medallia product certified (mpc)
Salesforce platform experience
Saas platforms and database proficiency
This role partners closely with Marketing and IT to leverage the customer experience platform Medallia to collect data across multiple channels

Job Summary

  • This role partners closely with Marketing and IT to leverage the customer experience platform Medallia to collect data across multiple channels.
  • The position requires acting as a primary user and subject matter expert for the Varian CX system to ensure business needs are met.
  • Siemens Healthineers offers a comprehensive benefits package including medical insurance, 401(k) retirement plan, and paid time off.

Matching Summary

This role partners closely with Marketing and IT to leverage the customer experience platform Medallia to collect data across multiple channels.

Salary

Base: $134,910 - $185,504; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), life, disability, PTO

Skills & Requirements

Must-have

  • Medallia Product Certified (MPC)
  • Salesforce platform experience
  • SaaS platforms and database proficiency
  • JavaScript XML HTML CSS skills
  • Enterprise business process design

Nice-to-have

  • Strong cross-functional influence
  • Internationalization project management
  • Medical services industry background
  • Exceptional presentation abilities
  • Change management expertise

Key Requirements

  • Minimum Bachelor's degree required
  • Master's degree preferred
  • PMP or Certified Scrum Master certification preferred
  • Experience in medical services industry
  • Willingness to travel up to 10%

Work Rights

Not specified

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