Qa Specialist

TransPerfect Translations International Inc

Multiple Locations
On-site
Over-the-phone interpretation
Evaluate interpreter performance
Standardized evaluation tools
TransPerfect is seeking a QA Specialist to monitor and evaluate over-the-phone interpreters, ensuring high-quality interpretation services. The role requires fluency in English and one additional language, along with experience in interpretation and strong analytical skills

Job Summary

  • The QA Specialist is responsible for monitoring, evaluating, and documenting the performance of over-the-phone interpreters to ensure the consistent delivery of high-quality, professional interpretation services.
  • This role plays a key part in maintaining service excellence by providing constructive feedback, supporting interpreter development, and ensuring compliance with company and client standards.
  • TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

Matching Summary

Match Score: 85

TransPerfect is seeking a QA Specialist to monitor and evaluate over-the-phone interpreters, ensuring high-quality interpretation services. The role requires fluency in English and one additional language, along with experience in interpretation and strong analytical skills.

Skills & Requirements

Must-have

  • over-the-phone interpretation
  • evaluate interpreter performance
  • standardized evaluation tools
  • documentation of evaluations
  • Spanish-language nuances

Nice-to-have

  • professional and supportive feedback
  • work from home tools
  • quiet, private workspace

Key Requirements

  • Full professional fluency in English and one of the following languages: Mandarin, Cantonese, Vietnamese, Tagalog, Korean, Japanese
  • Minimum of 6 months of experience in over-the-phone interpretation
  • In-depth knowledge of TPC interpreter ethics and industry standards
  • Excellent analytical listening, documentation, and written communication skills
  • Ability to work independently and managing time effectively
  • Comfortable working with QA platforms, call logs, and performance dashboards

Work Rights

Not specified

Tailored Resume

Cover Letter