Technical Support Specialist 1

Nissaninterns

Stanfield, AZ, United States
Hybrid
Technical support for automotive repair
Use of technical service manuals
Help desk assistance to technicians
Replies to TECH LINE cases via email or phone, providing technical information on diagnosis and repair of customer vehicles

Job Summary

  • Replies to TECH LINE cases via email or phone, providing technical information on diagnosis and repair of customer vehicles.
  • Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms with comprehensive benefits.
  • Nissan is committed to diversity and inclusion, creating a culture where everyone belongs and employees feel respected and valued.

Matching Summary

Replies to TECH LINE cases via email or phone, providing technical information on diagnosis and repair of customer vehicles.

Skills & Requirements

Must-have

  • Technical support for automotive repair
  • Use of technical service manuals
  • Help desk assistance to technicians
  • Knowledge of Nissan and Infiniti vehicles
  • Database case documentation
  • Customer-focused problem analysis

Nice-to-have

  • Good interpersonal and communication skills
  • Cross-departmental collaboration
  • Continuous learning and career growth
  • Use of word processing and spreadsheet software

Key Requirements

  • ASE Master Technician certification or OEM Master certification
  • Three or more years automotive retail repair experience
  • One or more years professional level experience
  • AA degree preferred or equivalent technical training
  • Typing speed of 30wpm or better
  • Must be legally authorized to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter