Technical Support

169o

Melbourne, Victoria, Australia
Fully remote
Second-level technical support
Hardware and software troubleshooting
Network and vpn troubleshooting
As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service

Job Summary

  • As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.
  • EML provides career opportunities and great employee benefits, including flexibility to work from home, a corporate wellbeing program, and comprehensive learning and development opportunities.
  • We foster a learning culture that allows for continual investment in our employees ensuring a long-term career and a workplace that celebrates diversity and inclusion.

Matching Summary

As our Onsite Technical Support, you will provide a single point of contact for customers and users, delivering second-level technical support, guidance, and timely restoration of normal service.

Skills & Requirements

Must-have

  • Second-level technical support
  • Hardware and software troubleshooting
  • Network and VPN troubleshooting
  • System administration tools
  • User account and device management
  • IT security standards adherence

Nice-to-have

  • Strong communication skills
  • Multitasking and time management
  • Customer service orientation
  • Team mentoring and training
  • Flexible and customer centric environment

Key Requirements

  • Minimum 3 years IT support experience
  • Full Australian working rights without restriction
  • ITIL v4 certification essential
  • CompTIA A+ or Microsoft 365 Administration preferred

Work Rights

Full Australian working rights without restriction

Tailored Resume

Cover Letter