System administrator or processing experience preferred
Technical investigation and root cause analysis skills
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Finastra is seeking a Client Support Advisor for its mortgage software solutions, focusing on providing exceptional customer support and resolving technical issues. The ideal candidate will have a background in mortgage and banking, along with strong analytical and communication skills, to enhance client satisfaction.
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Job Summary
The Client Support Advisor serves as the key interface between clients and Finastra to ensure world-class customer experience for Residential Mortgage software.
Responsibilities include handling the full case management life cycle, performing technical investigations with root cause analysis, and validating defects before release.
Finastra offers flexible benefits including unlimited vacation, hybrid working arrangements, and comprehensive well-being programs.
Matching Summary
Match Score: 75
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Finastra is seeking a Client Support Advisor for its mortgage software solutions, focusing on providing exceptional customer support and resolving technical issues. The ideal candidate will have a background in mortgage and banking, along with strong analytical and communication skills, to enhance client satisfaction.
**
Skills & Requirements
Must-have
Mortgage and/or Banking knowledge required
System administrator or processing experience preferred
Technical investigation and root cause analysis skills
Nice-to-have
Excellent written and verbal communication
Customer focus and analytical abilities
Ability to work independently and in a team
Key Requirements
Experience in Mortgage and/or Banking knowledge required
Previous system administrator and/or processing experience preferred