The role focuses on providing first-line managed services to ensure client IT infrastructure remains operational with zero missed SLAs
Job Summary
The role focuses on providing first-line managed services to ensure client IT infrastructure remains operational with zero missed SLAs.
Candidates will monitor infrastructure, investigate root causes of incidents, and provide telephonic or chat support across Cloud, Security, and Networking domains.
NTT DATA is a $30+ billion global innovator serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.
Matching Summary
The role focuses on providing first-line managed services to ensure client IT infrastructure remains operational with zero missed SLAs.
Skills & Requirements
Must-have
Entry-level troubleshooting experience
Basic ITIL process knowledge
Multi-domain technology support skills
Incident management and resolution
Shift work and on-site availability
Nice-to-have
Strong communication across cultures
Ability to work in pressurized environments
Proactive problem identification mindset
Client-focused service delivery attitude
Process improvement and automation interest
Key Requirements
Bachelor's degree in IT/Computing or equivalent experience
Desirable certifications: CCNA, Microsoft Azure, AWS, Veeam, VMware, GCP, OCI
Entry-level experience in security, network, data center, or systems administration