Senior Technical Support Engineer - Focused Services (Cortex XDR)

PALO ALTO NETWORKS (NETHERLANDS) B.V. (Singapore Branch)

Singapore, Singapore
Hybrid
Windows os troubleshooting experience
Linux os debugging skills
Macos application support
Palo Alto Networks is seeking a Senior Technical Support Engineer for their Cortex XDR team in Singapore. The role involves providing technical support for complex post-sales issues, requiring strong analytical skills and experience with various operating systems and security tools. ###

Job Summary

  • You will work firsthand with valued customers to address complex post-sales concerns requiring in-depth evaluation of many factors.
  • The role involves providing technical support, answering inquiries, and managing escalations within defined service level agreements.
  • Palo Alto Networks is committed to diverse teams innovating together to challenge cybersecurity's status quo.

Matching Summary

Match Score: 85

Palo Alto Networks is seeking a Senior Technical Support Engineer for their Cortex XDR team in Singapore. The role involves providing technical support for complex post-sales issues, requiring strong analytical skills and experience with various operating systems and security tools. ###

Skills & Requirements

Must-have

  • Windows OS troubleshooting experience
  • Linux OS debugging skills
  • macOS application support
  • MS environment expertise SCCM GPO AD
  • Endpoint security software knowledge
  • 5+ years relevant experience

Nice-to-have

  • Python batch scripting skills
  • Cloud infrastructure knowledge
  • Mandarin language proficiency
  • SIEM and vulnerability management tools
  • VDI platform experience VMware Citrix

Key Requirements

  • 5+ years of relevant experience
  • Strong communication and customer service skills
  • Experience with malware and operating system behavior

Work Rights

Not specified

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