The DTC Ecomm CS Team Lead plays a strategic role in driving the company’s Direct-to-Consumer Ecomm CS performance, ensuring operational excellence and profitability
Job Summary
The DTC Ecomm CS Team Lead plays a strategic role in driving the company’s Direct-to-Consumer Ecomm CS performance, ensuring operational excellence and profitability.
This position is responsible for leading the end-to-end processes for the DTC Ecomm channel within the Global Business Services (GBS), ensuring timely and accurate reporting.
Ultimately, the DTC Ecomm CS Team Lead is accountable for building high-performing teams, implementing best practices, and ensuring that every store serves as a powerful expression of the brand and a key driver of consumer loyalty.
Matching Summary
The DTC Ecomm CS Team Lead plays a strategic role in driving the company’s Direct-to-Consumer Ecomm CS performance, ensuring operational excellence and profitability.
Skills & Requirements
Must-have
Ecomm accounting process creation
Internal and external audit liaison
Process automation and optimization
Team coaching and performance appraisal
Reporting Ecom KPIs
Nice-to-have
Adaptable and flexible
High integrity and ethics
Innovative IT tool use
Customer orientation
Deal with ambiguity
Key Requirements
Bachelor's or Master's degree in business, economics, finance
4-5 years of experience in similar functions
Proven people management experience
Fluency in English
Experience in a Shared Service environment is an advantage