Elan Account Services Rep

U.S. Bank

Base: $25.63 - $34.18; bonus/equity: equity stock ...
Hybrid
Five or more years customer service experience
High school diploma or equivalent
Strong verbal and written communication skills
The role serves as the main day-to-day contact between program administrators and business accounts to resolve operational problems

Job Summary

  • The role serves as the main day-to-day contact between program administrators and business accounts to resolve operational problems.
  • Employees will focus on strategic resource delivery by assisting with delinquency management and facilitating the adoption of electronic solutions.
  • U.S. Bank offers a comprehensive benefits package including healthcare, 401(k) contributions, and up to five weeks of paid vacation.

Matching Summary

The role serves as the main day-to-day contact between program administrators and business accounts to resolve operational problems.

Salary

Base: $25.63 - $34.18; Bonus/Equity: Equity stock purchase available; Benefits: Healthcare, 401(k), paid vacation

Skills & Requirements

Must-have

  • Five or more years customer service experience
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Ability to perform interest calculations
  • Experience with telephone and email communication

Nice-to-have

  • Familiarity with Salesforce and MS Office Suite
  • Prior banking and call center experience
  • Knowledge of ICS and CRC systems
  • Strategic resource mindset for client solutions
  • Ability to troubleshoot technical issues

Key Requirements

  • 5+ years customer service experience
  • High school diploma or equivalent
  • Interest calculation proficiency
  • Account adjustment capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter