Customer Care Specialist Ii (manheim)

AutoTrader

Phoenix, AZ, USA
Base: $18.17 - $27.31ph; bonus/equity: eligible fo...
2d onsite
Stable internet connection with required bandwidth
Live in phoenix, az
High volume inbound call handling
The role requires managing a high volume of inbound calls, emails, and SMS while identifying client needs and providing solutions

Job Summary

  • The role requires managing a high volume of inbound calls, emails, and SMS while identifying client needs and providing solutions.
  • Employees are eligible for a minimum of sixteen hours of paid time off every month along with seven paid holidays.
  • Cox Automotive offers health care insurance, retirement planning, and various paid leave options including parental and military leave.

Matching Summary

The role requires managing a high volume of inbound calls, emails, and SMS while identifying client needs and providing solutions.

Salary

Base: $18.17 - $27.31/hour; Bonus/Equity: Eligible for commission or incentive program; Benefits: Minimum 16 hours PTO monthly plus 7 paid holidays

Skills & Requirements

Must-have

  • Stable internet connection with required bandwidth
  • Live in Phoenix, AZ
  • High volume inbound call handling
  • Proficient in knowledge base requirements
  • Multi-tasking in fast-paced environment

Nice-to-have

  • Servant team member mindset
  • Ability to build strong trusted relationships
  • Flexibility for evenings, weekends, holidays
  • Adaptability in changing environment

Key Requirements

  • High School Diploma/GED plus 3 years experience OR degree with up to 1 year experience
  • Must be authorized to work in the United States without sponsorship
  • Clear pre-employment drug test (marijuana not tested)

Work Rights

Must be authorized to work in the US without current or future sponsorship

Tailored Resume

Cover Letter