Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels
Job Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Responsible for service delivery against agreed SLAs and Metrics, including reporting requirements.
At AIG, our people are our greatest asset, and we offer a comprehensive benefits package focused on health, wellbeing, financial security, and professional development.
Matching Summary
Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels.
Skills & Requirements
Must-have
Customer service representatives supervision
Handle customer inquiries via various channels
Service delivery against agreed SLAs
Stakeholder management across business functions
Nice-to-have
Growth and transformation mindset
In-person collaboration culture
Supportive and connected environment
Culture of inclusion and belonging
Key Requirements
Bachelor degree with over 3 years’ experience
Insurance/financial services industry and/or call center experience
Proven leadership skills in managing and developing a team