Accenture is seeking a Customer Service Analyst with 3-5 years of experience, particularly in voice service desk support. The role involves managing service delivery, providing guidance to customer service associates, and requires strong communication and problem-solving skills
Job Summary
Service Delivery Analysts will provide the knowledge, expertise and guidance to manage the process and people efficiently, ensuring accuracy in all resolutions provided by the helpdesk.
The role involves answering process-related queries, training and coaching Customer Service Associates and end-users on processes and service quality.
Analysts are expected to manage escalations, perform RCA on service issues, and assist agents in handling tickets, while also potentially working on tickets themselves.
Matching Summary
Match Score: 85
Accenture is seeking a Customer Service Analyst with 3-5 years of experience, particularly in voice service desk support. The role involves managing service delivery, providing guidance to customer service associates, and requires strong communication and problem-solving skills.
Skills & Requirements
Must-have
Service Desk Voice Support
Ticket tracking tools
Agent coaching and training
Microsoft Office Suite
Customer Service Technologies
Helpdesk query management
Nice-to-have
International BPO experience
E-commerce background
Digital commerce knowledge
Digital marketing knowledge
Additional language proficiency
Key Requirements
3 to 5 years of experience
Any Graduation
Ability to work in fast-paced environment
Flexibility for night/rotational shifts and weekends