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JLL is seeking a Wpx Delivery Lead to oversee the day-to-day service delivery of workplace operations in Tokyo, Japan. The role requires a strong focus on client satisfaction, operational excellence, and team leadership, aimed at creating a superior occupant and guest experience.
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Job Summary
This role is proactive and detail-focused to ensure workplace services are delivered to an agreed consistent standard for Occupant and Guest Experience.
The position involves supervising a delivery coordinator, managing vendor partners, and ensuring strict compliance with SOPs and SLAs.
Candidates must demonstrate strong analytical skills and the ability to adapt in a fast-paced environment while meeting client changing needs.
Matching Summary
Match Score: 75
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JLL is seeking a Wpx Delivery Lead to oversee the day-to-day service delivery of workplace operations in Tokyo, Japan. The role requires a strong focus on client satisfaction, operational excellence, and team leadership, aimed at creating a superior occupant and guest experience.
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Skills & Requirements
Must-have
5 years facility management experience
Vendor and team leadership skills
SLA and KPI compliance management
Proactive operational control
Stakeholder engagement capabilities
Nice-to-have
Hospitality-oriented communication style
Bachelor's degree in related field
Agile problem-solving mindset
Data analysis for continuous improvement
Multicultural team collaboration
Key Requirements
Minimum 5 years in facility or hospitality industry