Customer Service Manager (Management I Supervisory)

EA RECRUITMENT PTE. LTD.

Tuas, Singapore
Base: $3,800 - $4,200; bonus: variable bonus + aws...
Leadership of customer service team
Oversee daily operations and inquiries
Manage major client accounts
Lead, coach, and mentor the customer service team to deliver exceptional service standards

Job Summary

  • Lead, coach, and mentor the customer service team to deliver exceptional service standards.
  • The role offers a basic salary between $3800 and $4200 plus AWS and variable bonuses.
  • Candidates will oversee daily operations, manage major client accounts, and drive digital transformation efforts.

Matching Summary

Match Score: 85

Lead, coach, and mentor the customer service team to deliver exceptional service standards.

Salary

Base: $3800 - $4200; Bonus: Variable Bonus + AWS; Benefits: Excellent Welfare and Benefits

Skills & Requirements

Must-have

  • Leadership of customer service team
  • Oversee daily operations and inquiries
  • Manage major client accounts
  • Generate monthly performance reports
  • Implement SOPs and training programs

Nice-to-have

  • Digital transformation experience
  • Cross-functional collaboration skills
  • Data analysis for service trends
  • Relationship building capabilities
  • Proactive problem solving attitude

Key Requirements

  • Minimum Bachelor's Degree in Business Administration or related field
  • At least 2 years of Customer service experience

Work Rights

Not specified

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