Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
Customer relationship management
Product roadmap communication
Success plan development
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services

Job Summary

  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.
  • CSMs work directly with customers to improve their overall user experience with Workday, acting as a liaison between product management and the customer to communicate the Workday roadmap and its influence on customer activities.
  • The role offers significant autonomy and discretion in strategic planning and engagement, with opportunities for global career development and working on the forefront of AI utilization in business.

Matching Summary

Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.

Skills & Requirements

Must-have

  • Customer relationship management
  • Product roadmap communication
  • Success plan development
  • Prioritize and drive resolution
  • Facilitate two-way communication
  • Drive solution adoption

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Integrity, empathy, and shared enthusiasm
  • Bold ideas and genuine care
  • AI utilization and advancement

Key Requirements

  • 5+ years customer-facing services experience
  • 1+ years project management experience
  • Business level Japanese communication
  • Ability to travel up to 30%
  • 50%+ in-office presence in Tokyo or Osaka

Work Rights

Not specified

Tailored Resume

Cover Letter