Consultant Project Manager, Global Customer Care (alajuela, Costa Rica)

Smith & Nephew

Alajuela, Costa Rica
**
Lean, six sigma, gemba, kaizen methodologies
Project management (pmp)
Value stream mapping
** Smith & Nephew is seeking a dynamic Consultant Project Manager for their Global Customer Care team in Alajuela, Costa Rica. The role focuses on driving operational efficiency through methodologies like Lean and Six Sigma, with responsibilities including project management, process improvement, and transition leadership. **

Job Summary

  • Drive Lean, Six Sigma, and Kaizen initiatives to enhance operational efficiency and lead Value Stream Mapping exercises to identify process inefficiencies and drive optimization.
  • Lead end-to-end transitions for new projects and process migrations, ensuring seamless execution and aligning with global teams for smooth knowledge transfer.
  • Smith+Nephew offers a stock purchase program, referral bonus, subsidy in transport and food, recognition program, extra days off, birthday off, and flexible schedules.

Matching Summary

Match Score: 75

** Smith & Nephew is seeking a dynamic Consultant Project Manager for their Global Customer Care team in Alajuela, Costa Rica. The role focuses on driving operational efficiency through methodologies like Lean and Six Sigma, with responsibilities including project management, process improvement, and transition leadership. **

Skills & Requirements

Must-have

  • Lean, Six Sigma, Gemba, Kaizen methodologies
  • Project Management (PMP)
  • Value Stream Mapping
  • Transition Management
  • Customer Experience (NPS & CSAT) projects
  • Global teams and diverse time zones

Nice-to-have

  • Drive operational efficiency
  • Customer-centric transformation
  • Cultivate a culture of continuous improvement
  • Data-driven recommendations
  • Demand accountability from vendors

Key Requirements

  • Bachelor's degree or equivalent
  • 5 to 10 years of relevant experience
  • PMP certification preferred
  • Ability to lead transitions
  • English proficiency: High

Work Rights

Not specified

Tailored Resume

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