Delivery Manager (vestiging Highway)

Concentrix

Paramaribo, Suriname
Market conform salary; annual performance bonus; 2...
Not specified
Management experience in contact center industry
Strong leadership and team coaching skills
Financial management and kpi improvement
Concentrix is seeking a Delivery Manager for their Paramaribo, Suriname location, responsible for leading a team of Team Leaders, optimizing client satisfaction and performance, and ensuring adherence to service agreements. The ideal candidate should have management experience in the contact center industry and strong leadership skills to drive operational efficiency and exceed customer expectations

Job Summary

  • The role involves coaching and supervising a group of Team Leaders while ensuring Client Service Level Agreements are met.
  • Candidates will optimize processes, motivate their team, and exceed customer expectations within a globally operating organization.
  • The company offers a market-conform salary, annual performance bonus, and 20 vacation days for full-time employees.

Matching Summary

Match Score: 85

Concentrix is seeking a Delivery Manager for their Paramaribo, Suriname location, responsible for leading a team of Team Leaders, optimizing client satisfaction and performance, and ensuring adherence to service agreements. The ideal candidate should have management experience in the contact center industry and strong leadership skills to drive operational efficiency and exceed customer expectations.

Salary

Market conform salary; Annual performance bonus; 20 vacation days (full-time)

Skills & Requirements

Must-have

  • Management experience in contact center industry
  • Strong leadership and team coaching skills
  • Financial management and KPI improvement
  • Project management experience
  • Client relationship management

Nice-to-have

  • Ability to work with international clients
  • Willingness to travel between countries
  • Experience with diverse teams including Gen Z and Boomers
  • Strategic thinking and process optimization
  • Calm demeanor in demanding environments

Key Requirements

  • HBO or WO level education
  • Managerial experience in contact center sector
  • Project management background
  • Strong presentation and communication skills

Work Rights

Not specified

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