Manager, Ai Success Strategist, Customer Success

ZENDESK PTY

Hybrid
12+ years customer success experience
3+ years ai related experience
Enterprise technology gtm background
You will own the end-to-end delivery of customers' AI roadmaps, translating product capabilities into clear business strategies

Job Summary

  • You will own the end-to-end delivery of customers' AI roadmaps, translating product capabilities into clear business strategies.
  • The role requires orchestrating cross-functional teams including Product, Services, Sales, and Partners to scale safe and sustainable AI programs.
  • Success is measured by high customer satisfaction, increased automated resolution usage, and improved retention through strategic AI initiatives.

Matching Summary

You will own the end-to-end delivery of customers' AI roadmaps, translating product capabilities into clear business strategies.

Skills & Requirements

Must-have

  • 12+ years Customer Success experience
  • 3+ years AI related experience
  • Enterprise technology GTM background
  • Multi-year AI roadmap ownership
  • Executive stakeholder engagement
  • Adoption and health analytics forecasting

Nice-to-have

  • Deep Zendesk AI platform knowledge
  • Emerging AI trends familiarity
  • Advanced degree or AI certifications
  • Channel enablement strategy
  • Responsible AI compliance expertise

Key Requirements

  • Minimum 12 years in Customer Success
  • At least 3 years in AI-related roles
  • Bachelor's degree in Business, CS, or Engineering
  • Experience with enterprise SaaS go-to-market
  • Proven track record in program management

Work Rights

Not specified

Tailored Resume

Cover Letter