Applications Support Senior Analyst

Citigroup

Pune, Maharashtra, India
On-site
Application stability and efficiency improvements
Technical support documentation maintenance
Risk and impact assessment of production issues
Citigroup is seeking an Applications Support Senior Analyst for their Pune, India location, focusing on providing technical and business support for applications while ensuring operational efficiency and stability. The ideal candidate should have 5-8 years of experience in application support, alongside strong analytical and communication skills

Job Summary

  • The Apps Support Sr Analyst is a seasoned professional role that integrates subject matter and industry expertise within a defined area.
  • Responsibilities include providing technical and business support for users, driving stability, efficiency, and effectiveness improvements, and maintaining application systems.
  • Working at Citi means joining a team of over 230,000 dedicated people from around the globe, with opportunities to grow your career and make a real impact.

Matching Summary

Match Score: 85

Citigroup is seeking an Applications Support Senior Analyst for their Pune, India location, focusing on providing technical and business support for applications while ensuring operational efficiency and stability. The ideal candidate should have 5-8 years of experience in application support, alongside strong analytical and communication skills.

Skills & Requirements

Must-have

  • Application stability and efficiency improvements
  • Technical support documentation maintenance
  • Risk and impact assessment of production issues
  • Application contingency planning
  • Liaison between users, technology groups, and vendors
  • Adherence to Service Level Agreements

Nice-to-have

  • Coaching and training new recruits
  • Influencing decisions through advice
  • Sound and comprehensive communication skills
  • Diplomacy skills for complex information exchange

Key Requirements

  • 5-8 years Application Support experience
  • Experience installing/configuring business applications
  • Programming language experience
  • Advanced execution capabilities
  • Ability to adjust to changes
  • Bachelor's/University degree or equivalent experience

Work Rights

Not specified

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