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Digidentity is seeking a Senior Customer Success Representative based in The Hague, Netherlands, to enhance customer satisfaction and ensure successful onboarding and long-term success. The role involves managing complex customer inquiries, guiding new customers through the adoption of Digidentity solutions, and collaborating with various internal teams.
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Job Summary
This role serves as the primary point of contact for customers, guiding them through onboarding and successful adoption of Digidentity solutions.
The incumbent is responsible for managing complex customer journeys, handling escalated cases, and ensuring timely resolutions across internal teams.
Candidates must possess strong analytical skills to monitor customer health indicators and proactively identify risks or improvement opportunities.
Matching Summary
Match Score: 75
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Digidentity is seeking a Senior Customer Success Representative based in The Hague, Netherlands, to enhance customer satisfaction and ensure successful onboarding and long-term success. The role involves managing complex customer inquiries, guiding new customers through the adoption of Digidentity solutions, and collaborating with various internal teams.
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Skills & Requirements
Must-have
Customer onboarding and adoption support
English and Dutch language proficiency
CRM and ticketing system experience
Enterprise customer journey management
Cross-functional team collaboration
Nice-to-have
Mentoring junior team members
Process optimization contributions
Proactive risk identification skills
Subject matter expertise in identity solutions
Key Requirements
Vocational/university of applied sciences (HBO) level education
Several years of Customer Success or Support experience