Senior Compliance & Dispute Analyst (reg E / Banking Complaints)

67

Arizona, United States
Reg e dispute resolution
Complaint intelligence program
Process optimization
Oversee end-to-end EFTA dispute and chargeback processes, ensuring timely resolution, regulatory compliance, and audit-ready documentation with a strong emphasis on accuracy and risk mitigation

Job Summary

  • Oversee end-to-end EFTA dispute and chargeback processes, ensuring timely resolution, regulatory compliance, and audit-ready documentation with a strong emphasis on accuracy and risk mitigation.
  • Partner with the QA team to identify trends from audits, spot checks, escalations, and complaints, using these insights to guide improvements in accuracy, consistency, and customer experience.
  • Support automation and tooling initiatives by contributing to business requirement documentation (BRDs) for workflow and rule enhancements.

Matching Summary

Oversee end-to-end EFTA dispute and chargeback processes, ensuring timely resolution, regulatory compliance, and audit-ready documentation with a strong emphasis on accuracy and risk mitigation.

Skills & Requirements

Must-have

  • Reg E dispute resolution
  • Complaint intelligence program
  • Process optimization
  • ACH, P2P, debit card disputes
  • Statutory timeline management
  • Cross-functional collaboration

Nice-to-have

  • Automation mindset
  • Data fluency
  • Consumer regulatory requirements exposure

Key Requirements

  • 2-4+ years managing disputes (Reg E focus)
  • Proficiency with case-management tools
  • Experience designing QA programs
  • Excellent written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter