The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
This is a phone based customer service role supporting customers who are victims of Digital Fraud, requiring excellent customer service and innovation when dealing with customer situations.
The role offers a 12-month max term contract with hybrid working after initial training, involving a mixture of working from home and office attendance.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Phone based customer service
Hybrid working arrangement
Fraud detection and analysis
Strong communication skills
Nice-to-have
Emotional resilience under pressure
Think outside the box
Ability to perform in ambiguous environment
Passion to inspire customer confidence
Knowledge of financial crime trends
Key Requirements
12-month max term contract
Based in Sydney
Full time 38 hours per week
Experience in Financial Services Industry preferred
Strong problem-solving and decision-making
Commitment to confidentiality and privacy
Ability to manage high volumes of customer interactions