Job Summary

• The Sr. Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
• This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

Matching Summary

Salary

Base: $19.50; Bonus/Equity: plus incentives; Benefits: medical, dental, vision, EAP, 401(k), PTO, holidays, paid training

Skills & Requirements

Key Requirements

• 3-5 years of experience preferred
• Associate's degree in related field
• Proficient in Microsoft Office
• U.S. citizen or lawful permanent resident
• Reside in the United States

Work Rights