Customer Service Agent With German And Italian (m/f/d)

Capita (digital)

Kraków, Poland
Competitive salary; bonus: performance bonus; bene...
German and italian c1 level
Customer oriented attitude
Ms office knowledge
You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries

Job Summary

  • You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries.
  • The role involves supporting customers through different channels, analyzing and solving queries, sharing information on administrative and technical requests, making system changes, and forwarding faults to other departments.
  • Capita offers a competitive salary with a performance bonus, permanent contract, LuxMed medical healthcare, Generali group insurance, Multisport or MultiKafeteria benefits, and opportunities for career growth.

Matching Summary

You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries.

Salary

Competitive salary; Bonus: performance bonus; Benefits: LuxMed medical healthcare, Generali group insurance, Multisport or MultiKafeteria benefit systems

Skills & Requirements

Must-have

  • German and Italian C1 level
  • Customer oriented attitude
  • MS Office knowledge
  • Inbound calls and messages support
  • Product and invoice information sharing

Nice-to-have

  • Excellent organizational skills
  • Excellent communication skills
  • Positive work atmosphere
  • Work-life balance focus
  • Employee Network Groups access

Key Requirements

  • German and Italian at min. C1 level
  • Willingness to work in shifts
  • 40 hours per week

Work Rights

Not specified

Tailored Resume

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