Specialized Customer Success Manager, Talent Ai

328

Atlanta, Georgia, USA
Base: $95,000 - $142,600 usd (atlanta); + us locat...
Fully remote
3+ years customer-facing services experience
2+ years talent acquisition or hr domain expertise
1+ years ai/ml or data-driven product experience
The Specialized Customer Success Manager for Talent AI at Workday is a fully remote role focused on driving customer success in AI-powered Talent Acquisition workflows. The position requires a blend of customer-facing experience, expertise in Talent Acquisition, and a strong understanding of AI/ML solutions to enhance adoption and customer satisfaction. ###

Job Summary

  • This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team.
  • The position requires collaborating closely with the account team to influence retention, advocacy, and expansion while accelerating customer maturity against defined success milestones.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonus plans and stock grants.

Matching Summary

Match Score: 85

The Specialized Customer Success Manager for Talent AI at Workday is a fully remote role focused on driving customer success in AI-powered Talent Acquisition workflows. The position requires a blend of customer-facing experience, expertise in Talent Acquisition, and a strong understanding of AI/ML solutions to enhance adoption and customer satisfaction. ###

Salary

Base: $95,000 - $142,600 USD (Atlanta); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years customer-facing services experience
  • 2+ years Talent Acquisition or HR domain expertise
  • 1+ years AI/ML or data-driven product experience
  • Strategic customer engagement management
  • Data-driven adoption and value realization

Nice-to-have

  • Executive level stakeholder relationship building
  • Experience in incubating new frameworks
  • Strong verbal and written communication skills
  • Ability to translate complex AI concepts
  • Collaborative mindset with global teams

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years in complex software or SaaS environment
  • 2+ years in Talent Acquisition or HR technology
  • 1+ year experience with AI/ML products
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

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