Customer Account Specialist Iii, Customer Assistance

TD

Markham, Ontario, Canada
Base: $52,700 - $74,400 cad; bonus/equity: not spe...
Hybrid
Inbound and outbound customer calls
Knowledge of banking products and services
Problem solving and empathy
You will deliver legendary customer service by providing callers with the right advice to meet their unique banking needs

Job Summary

  • You will deliver legendary customer service by providing callers with the right advice to meet their unique banking needs.
  • After completing in-person training, you will work primarily offsite with occasional on-site team events.
  • TD offers regular career development conversations, mentoring programs, and a competitive benefits plan to support colleague growth.

Matching Summary

You will deliver legendary customer service by providing callers with the right advice to meet their unique banking needs.

Salary

Base: $52,700 - $74,400 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off, banking discounts

Skills & Requirements

Must-have

  • Inbound and outbound customer calls
  • Knowledge of banking products and services
  • Problem solving and empathy
  • Digital literacy with multiple devices
  • Flexible business hours including weekends
  • Hybrid work environment

Nice-to-have

  • Strong time management skills
  • Positive attitude and resiliency
  • Team collaboration and independent work
  • Ongoing training and coaching
  • Customer life cycle knowledge

Key Requirements

  • High School Diploma or equivalent
  • Previous collection or banking experience preferred
  • Ability to multitask and navigate multiple computer systems
  • Exceptional listening and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter