Podium brings AI Employees to local businesses that turn every conversation into revenue
Job Summary
Podium brings AI Employees to local businesses that turn every conversation into revenue.
Product Support Specialists answer how-to questions and troubleshoot customer inquiries, working creatively to keep customers working on what matters most.
The role involves serving as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products.
Matching Summary
Podium brings AI Employees to local businesses that turn every conversation into revenue.
Skills & Requirements
Must-have
Troubleshoot & resolve challenging issues
Communicate via Email, SMS, Phone & Video
Serve as a point of escalation
Develop system for feedback loops
Create and update internal documentation
Train broader teams on products
Nice-to-have
Customer-first attitude with empathy
Drive innovation and efficiency
Analytical and data-oriented approach
Key Requirements
1-2 years Experience in Product or Technical Support
Experience communicating directly with customers
Familiarity with modern web services, APIs and scripting languages
Proven track record of managing multiple concurrent projects