Specialist, Loyalty Communications

Sky (Comcast)

Philadelphia, PA, United States
On-site
Customer-centric messaging
Digital channels
Brand voice and tone
Support the planning, execution, and optimization of customer-facing communications that drive awareness, engagement, and value perception for Xfinity loyalty and engagement initiatives

Job Summary

  • Support the planning, execution, and optimization of customer-facing communications that drive awareness, engagement, and value perception for Xfinity loyalty and engagement initiatives.
  • Assist with the day-to-day execution of Membership and Engagement communications, translating cross-functional inputs into clear, customer-centric messaging across multiple digital channels.
  • This role offers hands-on exposure to customer engagement and loyalty communications at scale, with opportunities to learn how data, messaging, and execution come together to improve customer experience.

Matching Summary

Support the planning, execution, and optimization of customer-facing communications that drive awareness, engagement, and value perception for Xfinity loyalty and engagement initiatives.

Skills & Requirements

Must-have

  • customer-centric messaging
  • digital channels
  • brand voice and tone
  • attention to detail
  • collaboration skills

Nice-to-have

  • customer engagement lifecycle
  • data-driven optimization
  • customer feedback analysis

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-5 Years of relevant work experience
  • Ability to apply brand voice consistently
  • Strong instinct for customer perspective

Work Rights

Not specified

Tailored Resume

Cover Letter