Citiconnect Support Specialist

Citi

Mumbai, India
4-6 years customer support experience
Host to host protocols knowledge
Encryption types understanding
The role involves managing problem resolution for advanced production support issues related to Cash and Trade applications like Citidirect and Citi-Connect

Job Summary

  • The role involves managing problem resolution for advanced production support issues related to Cash and Trade applications like Citidirect and Citi-Connect.
  • Candidates will serve as a single point of contact for internal partners and external clients to identify and resolve technical system issues efficiently.
  • Citi provides access to learning resources and programs designed to help employees balance their work and life while planning for their future.

Matching Summary

The role involves managing problem resolution for advanced production support issues related to Cash and Trade applications like Citidirect and Citi-Connect.

Skills & Requirements

Must-have

  • 4-6 years customer support experience
  • Host to Host protocols knowledge
  • Encryption types understanding
  • Windows and Apple OS proficiency
  • Java environment settings
  • Client facing communication skills

Nice-to-have

  • Previous client facing experience
  • Ability to work under tight timelines
  • Flexible shift availability including weekends
  • Strong investigative and analytical skills
  • Experience with bug fixes and defects

Key Requirements

  • Bachelor's degree or equivalent experience
  • 4-6 years in customer support role
  • Availability for weekend support shifts

Work Rights

Not specified

Tailored Resume

Cover Letter