Service Operations Coordinator

KONE

Austin, TX, USA
Base: $58,600 – $76,900; bonus/equity: kone annual...
Service business tendered repair process
Booking secured quoted repair orders
Requisition parts
Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating repairs

Job Summary

  • Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating repairs.
  • The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
  • KONE offers a competitive salary, flexible work schedule, opportunities to learn and grow, and a comprehensive benefits package including medical, dental, vision, and 401K with employer match.

Matching Summary

Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating repairs.

Salary

Base: $58,600 – $76,900; Bonus/Equity: KONE Annual Bonus plan at 5% Target Incentive; Benefits: Medical, Dental, Vision, 401K Employer Match, Paid Time Off & Holidays, etc.

Skills & Requirements

Must-have

  • Service Business tendered repair process
  • Booking secured Quoted Repair orders
  • Requisition parts
  • Follow-up with customers
  • Coordinate with Operations and customers
  • MS Word and Excel proficiency

Nice-to-have

  • Collaborate with all levels of organization
  • Thrive in changing priorities
  • Passion for quality and results
  • Promote a safety culture
  • Innovative and collaborative culture

Key Requirements

  • 2+ years customer service experience
  • High School education or equivalent
  • Proficient in MS Word and Excel
  • Well Organized
  • Customer service mindset

Work Rights

Not specified

Tailored Resume

Cover Letter