The Loss Mitigation Liaison I position at Mnbankandtrust in Getzville, New York, primarily involves acting as a Single Point of Contact for delinquent mortgage loan borrowers exploring loss mitigation options. The role emphasizes compliance with regulations, effective communication, and customer service skills, requiring a combination of education and experience in collections or customer service
Job Summary
This position serves as the Single Point of Contact throughout the loss mitigation process from package collection to closing and foreclosure.
The role requires taking inbound and outbound calls to assist delinquent borrowers while maintaining strict compliance with all applicable consumer collection laws.
M&T Bank offers a competitive hourly pay range of $22.61 to $37.67 based on the candidate's specific combination of knowledge and experience.
Matching Summary
Match Score: 75
The Loss Mitigation Liaison I position at Mnbankandtrust in Getzville, New York, primarily involves acting as a Single Point of Contact for delinquent mortgage loan borrowers exploring loss mitigation options. The role emphasizes compliance with regulations, effective communication, and customer service skills, requiring a combination of education and experience in collections or customer service.
Salary
Base: $22.61 - $37.67 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
1 year collections or customer service experience
Effective phone communication skills
Compliance with state and federal laws
Nice-to-have
Bachelor's degree in related field
Mortgage collections experience preferred
Knowledge of M&T internal systems
Key Requirements
4 years combined higher education and work experience
Minimum 1 year in collections or customer service
Proficiency with word processing and spreadsheet software