Not specified (assumed to be on-site based on location).
Mandarin language proficiency required
Strong customer service orientation
Ability to work rotating shifts
Concentrix is seeking a Mandarin-speaking Advisor I, Content Moderator in Kuala Lumpur, Malaysia, to provide customer service support through various communication channels. The ideal candidate should possess strong customer service skills and the ability to effectively communicate while maintaining a professional demeanor
Job Summary
The Advisor I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
Candidates are expected to maintain a pleasant professional tone, demonstrate patience, and be flexible enough to rotate shifts as needed.
Matching Summary
Match Score: 75
Concentrix is seeking a Mandarin-speaking Advisor I, Content Moderator in Kuala Lumpur, Malaysia, to provide customer service support through various communication channels. The ideal candidate should possess strong customer service skills and the ability to effectively communicate while maintaining a professional demeanor.
Skills & Requirements
Must-have
Mandarin language proficiency required
Strong customer service orientation
Ability to work rotating shifts
Nice-to-have
Demonstrate empathy in customer contact
Skilled in multi-tasking and adaptability
Experience with call tracking databases
Key Requirements
High school diploma preferred
Three to six months relevant experience preferred
Minimum two years college education for Philippines location