Technical Support Specialist (temporary)

University of Pennsylvania

Philadelphia, Pennsylvania, US
Base: $7.25 - $26.00 hourly rate; bonus/equity: no...
Zendesk ticket management
Slack communication platform
Canvas lms proficiency
This role provides essential tier 1 technical support for Penn Engineering Online, managing after-hours troubleshooting across multiple platforms

Job Summary

  • This role provides essential tier 1 technical support for Penn Engineering Online, managing after-hours troubleshooting across multiple platforms.
  • Key responsibilities include auditing course content and grades for consistency while monitoring student engagement trends to ensure a seamless academic experience.
  • The University of Pennsylvania offers comprehensive medical, dental, vision, and life insurance benefits along with generous retirement plans through TIAA and Vanguard.

Matching Summary

This role provides essential tier 1 technical support for Penn Engineering Online, managing after-hours troubleshooting across multiple platforms.

Salary

Base: $7.25 - $26.00 Hourly Rate; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, life insurance, and retirement plans

Skills & Requirements

Must-have

  • Zendesk ticket management
  • Slack communication platform
  • Canvas LMS proficiency
  • Zoom live event support
  • After-hours availability
  • Grade consistency auditing

Nice-to-have

  • Google Drive synchronization skills
  • Power Automate workflow experience
  • Student engagement trend analysis
  • Ed Discussion forum moderation
  • TIAA retirement plan knowledge

Key Requirements

  • Background check required after conditional offer
  • Ability to work outside standard business hours
  • Experience with Zendesk, Slack, and Canvas

Work Rights

Not specified

Tailored Resume

Cover Letter