Senior Director Digital Customer Engagement Marketing

Coast One Mortgage LLC

Base: $119,600.00 - $219,120.00; bonus/equity: var...
10+ years lifecycle marketing experience
Owned-channel strategy and operations
Customer journey orchestration expertise
This role is responsible for defining and executing the end-to-end non-loan feature marketing roadmap and customer journey for tenured customers

Job Summary

  • This role is responsible for defining and executing the end-to-end non-loan feature marketing roadmap and customer journey for tenured customers.
  • The company invests in employee growth, wellbeing, and ability to make an impact through superior service and innovative solutions.
  • Compensation includes a base salary range of $119,600.00 - $219,120.00 along with medical, dental, vision, 401(k) match, and paid time off benefits.

Matching Summary

This role is responsible for defining and executing the end-to-end non-loan feature marketing roadmap and customer journey for tenured customers.

Salary

Base: $119,600.00 - $219,120.00; Bonus/Equity: Variable bonus based on performance; Benefits: Medical, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • 10+ years lifecycle marketing experience
  • Owned-channel strategy and operations
  • Customer journey orchestration expertise
  • Marketing technology and analytics proficiency
  • Cross-functional team leadership

Nice-to-have

  • Experience with AI and innovation tools
  • Fintech or consumer financial services background
  • Strong test-and-learn mindset
  • Executive stakeholder presentation skills
  • Compliance and privacy framework knowledge

Key Requirements

  • Bachelor's degree required; MBA preferred
  • 10+ years progressive experience in lifecycle marketing
  • Proven track record leading high-performing teams

Work Rights

Not specified

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