It Service Management Specialist

Kyndryl

Hybrid
Incident, problem, and change management experience
Root cause analysis for recurring incidents
End-to-end process management coordination
The role focuses on managing and coordinating end-to-end Incident, Problem, and Change Management processes to ensure timely resolution

Job Summary

  • The role focuses on managing and coordinating end-to-end Incident, Problem, and Change Management processes to ensure timely resolution.
  • Candidates will lead investigations into major incidents and perform root cause analysis to prevent future occurrences.
  • Kyndryl offers a flexible, hybrid-friendly culture that prioritizes employee well-being and continuous professional growth.

Matching Summary

The role focuses on managing and coordinating end-to-end Incident, Problem, and Change Management processes to ensure timely resolution.

Skills & Requirements

Must-have

  • Incident, Problem, and Change Management experience
  • Root cause analysis for recurring incidents
  • End-to-end process management coordination

Nice-to-have

  • ITIL4 certification highly desirable
  • Experience with ServiceNow or Remedy tools
  • Passion for driving service excellence

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 3 years of hands-on ITSM experience
  • Strong understanding of ITSM frameworks and best practices

Work Rights

Not specified

Tailored Resume

Cover Letter