Senior Associate, Help Desk

The Options Clearing Corporation (OCC)

Base: $66,300.00 - $97,700.00; bonus/equity: annua...
Hybrid
Windows 11 operating system proficiency
Microsoft office 365 troubleshooting
Virtual desktop infrastructure management
The role involves providing advanced Level I & II technical support and serving as an escalation point for resolving complex hardware, software, and network issues

Job Summary

  • The role involves providing advanced Level I & II technical support and serving as an escalation point for resolving complex hardware, software, and network issues.
  • Employees will manage virtual desktops, maintain knowledge base procedures, and analyze support data to prevent recurring problems before they impact the organization.
  • The position offers a hybrid work environment with up to two days of remote work per week, along with competitive benefits including tuition reimbursement and a technology stipend.

Matching Summary

The role involves providing advanced Level I & II technical support and serving as an escalation point for resolving complex hardware, software, and network issues.

Salary

Base: $66,300.00 - $97,700.00; Bonus/Equity: Annual discretionary incentive award target 6% to 10%; Benefits: Tuition Reimbursement, Student Loan Repayment Assistance, Technology Stipend, Generous PTO, Parental leave, 401k Match, Health/Dental/Vision

Skills & Requirements

Must-have

  • Windows 11 operating system proficiency
  • Microsoft Office 365 troubleshooting
  • Virtual desktop infrastructure management
  • Active Directory and Entra ID administration
  • ServiceNow ticket management experience
  • Network fundamentals and command-line tools

Nice-to-have

  • PowerShell scripting experience
  • IGEL terminal experience
  • Omnissa Horizon connection troubleshooting
  • Project participation and testing skills
  • Strong communication and collaboration abilities

Key Requirements

  • Bachelor's degree in Computer Science or MIS
  • 3-5 years of relevant work experience
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
  • CompTIA A+ certification
  • Google IT Support Professional Certificate
  • Not eligible for visa sponsorship

Work Rights

Must be authorized to work in the US without sponsorship

Tailored Resume

Cover Letter