This role serves as a trusted resource for customers leveraging the platform to scale their cloud go-to-market efforts through proactive engagement strategies
Job Summary
This role serves as a trusted resource for customers leveraging the platform to scale their cloud go-to-market efforts through proactive engagement strategies.
The successful candidate will manage a low-touch, one-to-many motion while collaborating closely with Account Managers to mitigate retention risks.
AppDirect fosters a values-driven culture that enables employees to be seen, be themselves, and do their best work.
Matching Summary
This role serves as a trusted resource for customers leveraging the platform to scale their cloud go-to-market efforts through proactive engagement strategies.
Skills & Requirements
Must-have
3+ years customer success experience
Cloud go-to-market strategy knowledge
CRM and customer success tools proficiency
Data-driven analytical mindset
Cross-functional collaboration skills
Nice-to-have
Experience with AWS Google Cloud Microsoft
Background in digital marketing concepts
Proven track record of upsell execution
Ability to thrive in fast-paced environment
Key Requirements
3+ years experience in customer success or account management
Strong understanding of cloud technologies and GTM strategies
Experience with Salesforce or similar CRM platforms preferred