Community Manager

Pledgr

Boston, US
Base: $85,000.00 - $122,200.00 / year; bonus/equit...
Consumer engagement for iconic brands
Social media platform management
Brand reputation protection
This role sits within a centralized, in house team and plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely , and empathetic engagement

Job Summary

  • This role sits within a centralized, in house team and plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely , and empathetic engagement.
  • As the frontline voice of our brands, this role ensures consumers feel heard, supported, and valued across social platforms—while also translating community insights into actionable feedback for brand, marketing, and customer experience teams.
  • We are committed to providing equal opportunities in employment.

Matching Summary

This role sits within a centralized, in house team and plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely , and empathetic engagement.

Salary

Base: $85,000.00 - $122,200.00 / year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Consumer engagement for iconic brands
  • Social media platform management
  • Brand reputation protection
  • Consumer issue resolution
  • Cross-functional collaboration
  • Community sentiment monitoring

Nice-to-have

  • Consumer-first empathetic approach
  • Calm under pressure
  • Collaborative and cross-functional
  • Strong judgment and discretion
  • Proactive organized ownership

Key Requirements

  • Bachelor's Degree in related field
  • Proven hands-on community management experience
  • Direct experience managing Meta, TikTok, YouTube
  • Exceptional written communication skills
  • Comfort managing high visibility brands

Work Rights

Not specified

Tailored Resume

Cover Letter