Escalation Engineer

Netskope

Bengaluru, India
On-site
7+ years enterprise customer support experience
Deep tcp/ip http https ssl tls knowledge
Network security technologies proxies firewalls vpn
Netskope is seeking an experienced enterprise TAC engineer to serve as the primary point of contact for Fortune 500 customers

Job Summary

  • Netskope is seeking an experienced enterprise TAC engineer to serve as the primary point of contact for Fortune 500 customers.
  • The role involves owning escalated support issues, driving critical incident response tasks, and collaborating with engineering teams to improve processes.
  • Candidates must possess strong networking backgrounds and extensive knowledge of protocols like TCP/IP, HTTP/HTTPS, and SSL/TLS.

Matching Summary

Netskope is seeking an experienced enterprise TAC engineer to serve as the primary point of contact for Fortune 500 customers.

Skills & Requirements

Must-have

  • 7+ years enterprise customer support experience
  • Deep TCP/IP HTTP HTTPS SSL TLS knowledge
  • Network security technologies proxies firewalls VPN
  • UNIX Linux Windows system administration skills
  • Traffic analysis tools Fiddler Wireshark expertise

Nice-to-have

  • SAML Single SignOn configuration experience
  • Python or Java scripting proficiency
  • Docker Kubernetes cloud technology familiarity
  • Mentoring frontline support engineers
  • Active Directory LDAP experience

Key Requirements

  • Minimum 7 years supporting large enterprise customers
  • B.E / B.Tech / M.Tech degree from accredited university
  • Expert troubleshooting using tcpdump and common protocols

Work Rights

Not specified

Tailored Resume

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