Guest Experience Specialist

25hours Hotel Jakarta The Oddbird

Jakarta, Indonesia
On-site
Guest check-in and checkout procedures
Cashiering duties and credit handling
Vip recognition and repeat guest history
The role involves welcoming guests, managing check-ins and check-outs, and ensuring VIPs receive special recognition

Job Summary

  • The role involves welcoming guests, managing check-ins and check-outs, and ensuring VIPs receive special recognition.
  • Candidates must maintain strict confidentiality regarding guest details while handling complaints tactfully and efficiently.
  • The position requires knowledge of hotel fire safety procedures and the ability to liaise with other departments for guest needs.

Matching Summary

The role involves welcoming guests, managing check-ins and check-outs, and ensuring VIPs receive special recognition.

Skills & Requirements

Must-have

  • Guest check-in and checkout procedures
  • Cashiering duties and credit handling
  • VIP recognition and repeat guest history
  • Complaint resolution and safety vigilance
  • English language proficiency

Nice-to-have

  • Additional language skills beyond English
  • Local language understanding
  • Inter-hotel sales promotion ability
  • Team collaboration and self-motivation
  • High standard of personal grooming

Key Requirements

  • Diploma in Tourism or Hospitality Management
  • Minimum 1 year of relevant experience
  • Must be an Indonesian citizen per employment law

Work Rights

Must have Indonesian citizenship

Tailored Resume

Cover Letter