Service Manager / Assistant Service Manager (johor Bahru)
KONE Romania
Johor Bahru, Malaysia
On-site
Customer satisfaction and communication
Service operations and efficiency
Technician performance and development
KONE Romania is seeking a Service Manager or Assistant Service Manager in Johor Bahru, Malaysia, to oversee maintenance operations in the elevator and escalator industry. The role involves ensuring customer satisfaction, optimizing service operations, and leading a team of technicians. The ideal candidate should have relevant experience and strong leadership skills
Job Summary
The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency.
This role is responsible for managing service operations, optimizing resources, and ensuring compliance with safety and quality standards.
KONE moves over one billion people every day and is a global leader in the elevator and escalator industry.
Matching Summary
Match Score: 85
KONE Romania is seeking a Service Manager or Assistant Service Manager in Johor Bahru, Malaysia, to oversee maintenance operations in the elevator and escalator industry. The role involves ensuring customer satisfaction, optimizing service operations, and leading a team of technicians. The ideal candidate should have relevant experience and strong leadership skills.
Skills & Requirements
Must-have
Customer satisfaction and communication
Service operations and efficiency
Technician performance and development
Safety and quality standards compliance
Service repair sales generation
Nice-to-have
Proactive and results-driven mindset
Collaborative working culture
Innovative and supportive environment
Key Requirements
Bachelor's degree in Engineering, Business, or related field
Minimum 5 years of experience in service operations
Strong leadership and people management skills
Excellent customer relationship management
Knowledge of safety regulations and industry standards