Assistant Cs Manager

KION North America Corporation

Songpa, , South Korea
Customer order processing
Customer communication via email, phone, chat
Investigate and resolve customer requests
Communicate with customers regarding order status, quotations, changes, confirmations, questions, and concerns

Job Summary

  • Communicate with customers regarding order status, quotations, changes, confirmations, questions, and concerns.
  • Support customer inquiries regarding products and parts via email, phone, and chat, and process customer orders.
  • Maintain accurate documentation of customer communications and actions, and provide detailed service reports.

Matching Summary

Communicate with customers regarding order status, quotations, changes, confirmations, questions, and concerns.

Skills & Requirements

Must-have

  • Customer order processing
  • Customer communication via email, phone, chat
  • Investigate and resolve customer requests
  • Maintain customer documentation
  • Communicate with overseas departments

Nice-to-have

  • Ethical behavior and punctuality
  • Professional verbal and written communication
  • Willingness to learn new software

Key Requirements

  • 3-5 years customer service experience
  • Experience with automation systems
  • Proficiency in MS Office suites
  • Experience with virtual meeting software

Work Rights

Not specified

Tailored Resume

Cover Letter