Its Sr Technology Support Specialist

Wilde East Town Honda

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy: $70...
Onsite
8+ years it support experience
Tier 2 advanced technical support
Troubleshoot windows apple networking
This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required.
  • The position involves troubleshooting hardware, software, networking, mobile, and telephony issues while managing major incidents.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required.

Salary

Base: $70,000-$105,000 annually; Starting pay: $70,000-$80,000; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Tier 2 advanced technical support
  • Troubleshoot Windows Apple networking
  • ITIL Service Management principles
  • Service Desk call center environment

Nice-to-have

  • Retail automotive hardware knowledge
  • Process improvement and automation skills
  • Mentoring and training team members
  • VIP white-glove customer support
  • International travel availability

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT or equivalent
  • ITIL certification preferred
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter