The Senior Member Services Representative must possess broad knowledge of all branch operational procedures and act as a mentor to less experienced staff
Job Summary
The Senior Member Services Representative must possess broad knowledge of all branch operational procedures and act as a mentor to less experienced staff.
Responsibilities include preparing cash deliveries, resolving problems across all delivery channels, and coordinating the daily balancing of vaults and ATMs.
Candidates are expected to process complex transactions such as wire transfers, redeem savings bonds, and facilitate safe deposit box access while ensuring regulatory compliance.
Matching Summary
The Senior Member Services Representative must possess broad knowledge of all branch operational procedures and act as a mentor to less experienced staff.
Skills & Requirements
Must-have
4 years directly related experience
process member transactions in system
balance vault and ATM daily
resolve member complaints independently
comply with credit union policies
Nice-to-have
demonstrate positive attitude toward members
provide quality referrals for financial services
engage with community as requested
maintain professional appearance and demeanor
Key Requirements
High school diploma or GED equivalent
Minimum of 4 years directly related experience
Complete Credit Unions Core Module Program within 12 months