Eic Support Analyst

CUSHMAN & WAKEFIELD

Servicenow queue management
L1-l3 incident resolution
Compliance audit support
The role involves managing the Technology ServiceNow queue to ensure adherence to service level response and resolution requirements

Job Summary

  • The role involves managing the Technology ServiceNow queue to ensure adherence to service level response and resolution requirements.
  • Candidates will partner with business leadership to perform audit activities and support quarterly user access reviews for multiple service lines.
  • The position requires configuring BI Platform Portals to enable new client onboarding and facilitating user acceptance of application configurations.

Matching Summary

The role involves managing the Technology ServiceNow queue to ensure adherence to service level response and resolution requirements.

Skills & Requirements

Must-have

  • ServiceNow queue management
  • L1-L3 incident resolution
  • compliance audit support
  • user access reviews
  • BI Platform configuration

Nice-to-have

  • Agile Scrum environment experience
  • critical thinking and judgement
  • can do mentality
  • effective communication skills
  • multi-disciplinary team collaboration

Key Requirements

  • BA in IT related major (Good to have)
  • Proven troubleshooting experience
  • Project management skills
  • SQL language understanding
  • Azure Devops understanding

Work Rights

Not specified

Tailored Resume

Cover Letter