Senior Product Manager, Amazon Customer Service

Amazon

Seattle, WA, US
136,000.00 - 184,100.00 usd annually py
On-site
Lead high-impact strategic initiatives
Fluency in analytics and data
Build and launch products
The role involves owning the end-to-end product lifecycle for the Customer Service Perception Framework from vision through continuous improvement

Job Summary

  • The role involves owning the end-to-end product lifecycle for the Customer Service Perception Framework from vision through continuous improvement.
  • Candidates will partner with tech and product teams across Amazon stores to drive scalable, secure, and reliable solutions that enhance the brand.
  • The successful candidate must define and track metrics to measure product success including financial impact and customer satisfaction.

Matching Summary

The role involves owning the end-to-end product lifecycle for the Customer Service Perception Framework from vision through continuous improvement.

Salary

136,000.00 - 184,100.00 USD annually

Skills & Requirements

Must-have

  • Lead high-impact strategic initiatives
  • Fluency in analytics and data
  • Build and launch products
  • Cross-functional collaboration experience

Nice-to-have

  • Strong bias to get things done
  • Ability to communicate persuasively
  • Thrives under rapid prototyping
  • Independent thinker with vision

Key Requirements

  • Experience leading high-impact strategic initiatives
  • Background in tech product management
  • Experience building and launching products

Work Rights

Not specified

Tailored Resume

Cover Letter