Customer Success Analyst I

RELX

Salesforce navigation skills
Exhibitor relationship management
Global stakeholder communication
The Customer Success team serves as the primary point of contact for exhibitors, ensuring a productive and positive experience at trade shows

Job Summary

  • The Customer Success team serves as the primary point of contact for exhibitors, ensuring a productive and positive experience at trade shows.
  • This role involves managing the entire customer journey from prospecting to nurturing, closing, upselling, and servicing while resolving billing inquiries and complaints.
  • The company offers country-specific benefits and is committed to providing a fair and accessible hiring process for all qualified applicants.

Matching Summary

The Customer Success team serves as the primary point of contact for exhibitors, ensuring a productive and positive experience at trade shows.

Skills & Requirements

Must-have

  • Salesforce navigation skills
  • Exhibitor relationship management
  • Global stakeholder communication
  • Billing inquiry resolution
  • Upselling opportunity identification

Nice-to-have

  • Experience with enterprise AI tools
  • Strong written and spoken communication
  • Ability to learn technical workflows quickly

Key Requirements

  • Bachelor's degree required
  • At least 1 year of relevant experience
  • Experience dealing with global stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter