Base: $41,600.00 - $75,200.00; bonus/equity: not s...
Tier 1 technical support
Account management support
Troubleshoot end user issues
Deliver front line technical support to end users operating within a comprehensive enterprise IT environment spanning multiple classification levels
Job Summary
Deliver front line technical support to end users operating within a comprehensive enterprise IT environment spanning multiple classification levels.
The Tier 1 Agent will deliver front line technical support to end users operating within a comprehensive enterprise IT environment spanning multiple classification levels.
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success.
Matching Summary
Deliver front line technical support to end users operating within a comprehensive enterprise IT environment spanning multiple classification levels.
Salary
Base: $41,600.00 - $75,200.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Tier 1 technical support
Account management support
Troubleshoot end user issues
Incident documentation
Customer service excellence
IT security policies compliance
Nice-to-have
Human Centered Design
User Experience optimization
Creative problem solving
Forward-thinking solutions
Disruptive innovation
Key Requirements
Bachelor's degree with 1 year relevant experience
High School diploma with 2 years relevant experience
Active COMPTIA Security+ certification
Active DoD Top Secret/SCI clearance
Proven experience in Service Desk/Help Desk environments