Operations Manager

Sun Life

3-5 years operations manager experience
Call centre experience required
Healthcare insurance bpo setting
The Operations Manager provides leadership in a high volume, fast-paced front-line client service environment

Job Summary

  • The Operations Manager provides leadership in a high volume, fast-paced front-line client service environment.
  • Responsibilities include ensuring Client Care Representatives are motivated, coached, and skilled to meet performance targets.
  • The role requires executing the management operating system for forecasting, planning, and reporting while delivering on key financial objectives.

Matching Summary

The Operations Manager provides leadership in a high volume, fast-paced front-line client service environment.

Skills & Requirements

Must-have

  • 3-5 years Operations Manager experience
  • Call Centre experience required
  • Healthcare Insurance BPO setting
  • Bachelor's degree required
  • Strong coaching and leadership skills
  • Execute management operating system

Nice-to-have

  • Six Sigma or Lean environment experience
  • Change management expertise
  • Process improvement opportunities
  • Positive motivation influence
  • Consensus building capability

Key Requirements

  • Bachelor's degree
  • 3-5 years as an Operations Manager
  • Previous Call Centre experience
  • Related work experience in Healthcare Insurance in a BPO setting

Work Rights

Not specified

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